There Was an Issue Connecting to Our Service. Please Try Again Later Alexa App
The Repeat Dot is a fantastic way to stay connected with your schedule, favorite streaming platforms, news, conditions, and smart abode devices, just it's not without its glitches. In one case in a while, you may experience a Wi-Fi dropout or other frustrating hiccup. Not to worry though: Most of these bugs have uncomplicated solutions to get things dorsum on rails. For your consideration, we've rounded upwards some of the most common Echo Dot issues users face and what you lot can do to fix your troublesome Dot if information technology decides to act upwards.
Having trouble with other Amazon products? Check out our roundups of the most mutual Repeat Bear witness and Echo Bud issues and how to fix them. Issues with your network? Check out our list of the near common Wi-Fi bug (with solutions).
Your Dot won't connect to Wi-Fi">Your Dot won't connect to Wi-Fi
Has your Dot been as well slow lately? Ofttimes, an unresponsive Repeat can be the result of a faulty Wi-Fi connection. To start, endeavor performing a hard reset of all your network hardware; starting with your Repeat Dot, then your router, then your modem. Wait a solid 10-15 seconds for each component, then re-power everything in reverse. Sometimes this is all it takes to get things dorsum to normal.
Wi-Fi does its best when it comes to walls and floors, but concrete obstructions can certainly break up signal strength, also. The closer you lot tin go your Echo Dot to the master location of your router, the ameliorate off you'll be. Information technology's also a skilful idea to keep your Dot away from items like baby-monitors and microwaves, as the waves emitted by these types of household items can cause interference with the Repeat.
Often during initial setups, Internet service providers (ISPs) will provide their own all-in-one modem/router combos. In the start, these might work fine for iii or 4 devices or a bunch of older equipment. Merely later on a while, these towers just may not exist strong enough for the square footage of your dwelling, or for the demands of new and more powerful smart-abode devices.
While it'due south never fun to spend the dough, sometimes it's simply worth it to upgrade to 1 of the best wireless routers. Standalone units offer greater ability and much better Wi-Fi coverage. These days, nigh router-brands offer dual-ring options, letting y'all assign your Echo Dot to either a 2.4GHz band (meliorate over long distances) or a 5GHZ option (a stronger connection for devices closer to the router). Keep in mind that many smart devices crave a 2.4 GHz band.
Alexa isn't pairing with smart devices">Alexa isn't pairing with smart devices
Nearly people use their Echo Dots to command their smart home systems. Compatible with thousands of different brands, including Philips Hue, Sonos, and Ecobee, the sky is the limit on how much y'all can do with your Dot. Most of the handshaking between Amazon and the world of smart-products is firm and long-lasting, just these connections are as well subject to error now-and-again. In cases where your Dot stops decision-making your smart stuff, or won't find new equipment, here are some things you can try.
Start by starting fresh. In the Alexa app, delete and re-add the smart device you're having trouble with. If this doesn't work, do a difficult reset of both your Dotandthe device. Then, reconnect and relaunch. In cases where your Echo Dot won't perform specific smart skills, try deleting the skill so re-adding.
At present when you delete your devices from the app, you tin can just enquire Alexa to rediscover them past maxim "Alexa, discover my devices." This is a lot quicker than manually re-adding the device in the app.
Drop In calls won't go through">Drop In calls won't go through
One of our favorite Echo Dot features is the ability to make Driblet In calls to family and friends who also have Alexa devices. Sometimes, though, you may experience an upshot when making a phone call. Starting time and foremost, you'll want to make sure Drop In is enabled on the Alexa device you're attempting to phone call. To practise so, open the Alexa app, then tap Devices > Echo & Alexa > Communications. Then, select Drop Inand toggle the setting on for the device you lot want to make calls with.
Y'all'll also demand to brand sure whoever y'all're trying to telephone call has canonical you every bit a Drop In contact. If they haven't done then, your device won't be able to make calls to them — regardless of whether or not you've enabled Driblet In permissions on your end.
Like other troubles on this list, a failed Drop In session may also be the result of a poor network connection. To troubleshoot, reset your Internet gear, wait for everything to come dorsum online, then try a Drop In call again.
Alexa won't listen to you">Alexa won't heed to you
Y'all're showing off your new Dot to some pals, so you decide to hitting Alexa with some simple trivia. Y'all ask "Alexa, how big is the moon?" Her response — "I'm lamentable, I didn't quite go that." Okay, no big deal. "Alexa, play Fear Inoculum past Tool." Her response — goose egg. Your friends start laughing off your new gadget, and you offset wondering if yous wasted $35 on some glorified kitchen-counter ornament. Sometimes, Alexa'southward interpretation of what we've asked or told her tin get mucked up; other times she merely can't hear us or recognize our voices. Not to fearfulness though, equally there are a few ways to put things in society.
For starters, in that location'due south a really swell feature on Echo Dots you can use when Alexa claims she tin't empathise you or does something completely unrelated to what you asked. Later her response, you tin say "Alexa, tell me what y'all heard," and Alexa will repeat, verbatim, what she believed she heard you say. In many cases, all it takes is a little more clarity and enunciation on our part to ready things straight with the Dot.
You can besides meliorate your Dot's responsiveness with Amazon's Voice Training tool. Open the Alexa app and tap the carte du jour icon at the height left of the habitation screen. Scroll down to Settings and and then select Your Profile. Next to Vocalism, tap Manage. The app will then walk you through a speaking exercise where you'll be asked to repeat 25 phrases at your normal talking-volume. This helps Alexa become better acquainted with the wayyoutalk.
If you take more than than ane Echo Dot in the firm, or more than one family member uses the same Dot, y'all can besides set upwardly different voice-profiles for anybody, which your Dot tin easily switch between. In cases where your Repeat Dot is struggling to even hear your commands, try placing it in a quieter role of the room, or a new space altogether. Dots will always perform near optimally away from things similar noisy dishwashers, dryers, HVAC systems, and other media sounds.
Alexa wakes when she's not supposed to">Alexa wakes when she'southward not supposed to
You lot're watching Goggle box and there'southward a character on one of your favorite shows named Alex. Whenever someone says her name, your living-room Echo Dot lights upwardly blueish, waiting for you to outcome a command. Or, amend yet, maybe yourname is Alex, and whenever somebody calls your name, your Dot wants to practice all the talking for yous.
Now so, Dots will actuate to "wake words" that but weren't meant for information technology. Information technology tin can be an annoying ordeal, just in that location are a few quick and easy steps you can take to resolve these false activations.
The easiest pick by far is to only change the wake word in the Alexa app by tapping Devices at the bottom of the home screen. Select the Echo Dot that'southward giving you problem and scroll downwardly to Wake Word. The alternatives to "Alexa" are "Amazon," "Reckoner," "Repeat," and "Ziggy."
A second selection is to press the Mute button at the acme of the Dot while watching Goggle box or listening to streaming services. This will keep Alexa from listening at all, but might non be the best selection for blocking out accidental waking if you use the Dot equally a way to control your Television set or dwelling-theater equipment. This likewise won't assist much if your own name is Alexa, or close to it. Your Dot would have to be muted all the time.
If all else fails, try relocating your Dot to a less-trafficked surface area of the domicile. Shoot for areas away from TVs and speakers. If you're not sharing the Dot with whatever family members, keep it in your room or office so it won't have the opportunity to hear other voices.
Music streaming isn't working">Music streaming isn't working
One of your Dot'due south coolest features is its ability to stone your gym playlists using a handful of music-streaming skills — including Spotify, Apple Music, and TuneIn. In one case in a while though, songs will freeze up mid-play or your Dot won't connect to these services when you tell it to. Sometimes, all information technology takes to reprimand these little hiccups is a couple of difficult resets. Unplug your Dot, look 10 seconds, then plug it back in. Once the device lights up a steady blue, indicating it's back on your network, endeavor relaunching your music service. If yous're nonetheless having trouble, try resetting your router and modem.
As mentioned in a higher place, the Echo Dot does its best work on bandwidth-rich networks, and music-streaming requires a practiced corporeality of data. If in that location are devices continued to your network that aren't in utilise, you tin can try temporarily disconnecting them to free up bandwidth for your Dot; or, if you ain a dual-ring router, yous can try reassigning these devices (or your Echo Dot) to a different ring.
Sometimes, music-streaming can be finicky, and only one thing can truly set up these bugs — patience. Spotify and Apple Music servers tin become bogged downwardly from time to fourth dimension, causing the services to run slow. If you've washed all the troubleshooting you lot can do, just shut down the music stream, await five to 10 minutes, and then reboot. Chances are Spotify will burn down right up over again.
Notifications are too loud">Notifications are besides loud
We've all been there. You're engrossed in an exciting book or work project, with your Echo pumping out your favorite tunes in the background. Out of nowhere, a cacophony of chimes shoots out from the speaker, startling you and ruining the vibe. That's when you remember that it'due south just the timer y'all asked Alexa to set to remind you to have the lasagna out of the oven.
The Repeat Dot boasts countless convenient features such as notifications, agenda reminders, delivery messages, and kitchen timers. These notifications are much louder than the Dot's standard volume, which the designers did on purpose, thinking that people wouldn't want to miss these specific notifications. Merely the volume can brand you jump when they audio off out of nowhere, which can get annoying. Fortunately, it's easy to lower the sound.
Kickoff, open your Alexa app. Select Devices, then pick the correct Repeat Dot and cull Sound. You'll see a handy volume slider for alarms, timers, and notifications at the top of the Sound menu. Adjusting the slider from left to correct allows you to pick your preferred volume. If the notifications are still bugging yous at a lower book, try changing the tone and see if that helps.
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Source: https://www.digitaltrends.com/home/common-echo-dot-problems-and-how-to-fix-them/
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